What is a limitation of the Exchange Recoverable Items folder that should be discussed with customers?

The answer highlighting that items in the Exchange Recoverable Items folder are stored for a maximum of 14 days addresses a significant limitation in the data retention policies of Exchange Online. This aspect is crucial for customers to understand as it directly affects their data recovery strategies.

The 14-day limit means that if items are not recovered within this timeframe, they are permanently deleted and cannot be retrieved. This presents a challenge for users who may not realize the urgency in retrieving items or who may need longer retention periods for compliance or operational reasons. Organizations that rely on Exchange for critical communications must be aware of this limitation to ensure they have appropriate backup or archiving solutions in place to safeguard against data loss beyond the recovery window.

This understanding can help customers implement more effective data management practices and ensure appropriate strategies are in place for disaster recovery and compliance with data retention regulations.